SAMPLE AUTO ATTENDANT SCRIPTS:

(Sample 1)

Day Greeting –

Thank you for calling AAA Company

Our operator is busy at the moment

If you know the extension of the person you wish to reach, please enter it now

For

      Sales press 1

      Customer Service press 2

      Purchasing press 3

            Human Resource press 4

            IT & MIS press 5

For operator assistance, please press “0”.

Night Greeting –

Thank you for calling AAA Company

Our Office is closed for the day

If you know the extension of the person you wish to reach, please enter it now

For

      Sales press 1

      Customer Service press 2

      Purchasing press 3

            Human Resource press 4

            IT & MIS press 5

To leave us a message, please press 9

Otherwise please call us again during our office hours

From 8.30 am to 5.00 pm, Mondays to Fridays

8.30am to 1.00pm, on Saturdays

Goodbye & have a nice day!

---------------------------------------------------- 

(Sample 2)

Day Greeting -

Thank you for calling AAA Company

Our operator is busy at the moment

If you know the extension of the person you wish to reach, please enter it now

Or you may press ‘8’ for department directory

For operator assistance, please press “0”.

Night Greeting -

Thank you for calling AAA Company

Our Office is closed for the day

If you know the extension of the person you wish to reach, please enter it now

Or you may press ‘8’ for department directory

To deposit a voice message for one of our staff, press *.

Otherwise please call us again during our office hours:

From 8.30 am to 5.00 pm, Mondays to Fridays

8.30am to 1.00pm, on Saturdays

For more information on AAA Company, you may log on to our website at www.aaa.com.sg

Goodbye & have a nice day!

Upon entered ‘8’ for department directory greeting-

For

      Sales press 1

      Customer Service press 2

      Purchasing press 3

      Store Design & Construction press 4

            Human Resource press 5

            IT & MIS press 6

            Finance press 7

Or press ‘0’ for assistance.

To repeat the department directory listing please press ‘*’

---------------------------------------------------- 

(Sample 3)

Holiday Greeting

Thank you for calling AAA Company   

Our Office is closed for the Public Holiday 

If you know the extension, please enter it now 

@@@ To deposit a voice message for one of our staff, press *.  

Otherwise please call us again the next working day. 

Our office hour is: 

Monday to Friday 8.30 a.m. to 5.30 p.m. 

For more information on AAA Company, you may log on to our website at www.aaa.com.sg 

Goodbye! 

@@@ Note: This will be followed by the next instruction: Please enter the mailbox to leave your message.   This feature will allow callers to deposit a message into any one of your mailboxes as long as they know the extension number.